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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal

205 次引用 · 2019

📈 最高产年份: 2021 (4 论文)

🤝 主要合作者: 24

🏛 所属机构: Purdue University West Lafayette, State Street (United States), London South Bank University

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1
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
205 次引用 · 2019
2
Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?
148 次引用 · 2016
3
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes
99 次引用 · 2021
4
Robotic involvement in the service encounter: a value-centric experience framework and empirical validation
80 次引用 · 2021
5
Tech-touch balance in the service encounter: The impact of supplementary human service on consumer responses
43 次引用 · 2021
6
To Partner with Human or Robot? Designing Service Coproduction Processes for Willingness to Pay More
26 次引用 · 2021
7
Unveiling the role of congruity in service robot design and deployment
23 次引用 · 2024
8
A projective approach to understanding the Generation Z’s experience with service robots in restaurants
19 次引用 · 2023
9
Climbing robots—off the shelf
9 次引用 · 1994
10
Masks, gloves, or robots? Factors influencing consumers’ health risk perceptions and behavioral intentions of in-restaurant dining
8 次引用 · 2024

Alei Fan

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