Lianping Ren
Papers
1
Total Citations
19
H-Index
1
About
Dr. Lianping Ren is a leading scholar in hospitality and tourism management, with a focused research agenda on consumer behavior, service innovation, and technology adoption in the restaurant industry. Her most-cited work, "A projective approach to understanding the Generation Z’s experience with service robots in restaurants" (2023, 19 citations), exemplifies her pioneering contributions to understanding how emerging technologies reshape customer experiences. In this study, she creatively applies the Zaltman Metaphoric Elicitation Technique and servicescape theory to uncover the deep, often subconscious perceptions of Generation Z toward service robots, offering actionable insights for industry practitioners. Dr. Ren’s research bridges the gap between human-centric service design and technological advancement, making her a key voice in the discourse on automation in hospitality. Her work is highly regarded for its methodological rigor and practical relevance, influencing both academic discourse and real-world service strategies. With a growing citation impact, Dr. Ren continues to shape how scholars and professionals understand the intersection of technology, generational cohorts, and experiential consumption in modern dining environments.
Research Focus
Key Achievements
Top Papers
- 1