Luorong Wu

Temple University

Papers

2

Total Citations

353

H-Index

2

About

No biography available yet.

Research Focus

Psychology2 · 353 citations
Self-service2 · 353 citations
Service (business)2 · 353 citations
Computer science2 · 353 citations
Business2 · 353 citations
Context (archaeology)2 · 353 citations
Marketing2 · 353 citations
Interdependence1 · 205 citations
Knowledge management1 · 205 citations
World Wide Web1 · 148 citations
Consumer behaviour1 · 148 citations
Interactive kiosk1 · 148 citations

Key Achievements

2
H-Index
2
Papers
353
Total Citations
177
Avg Citations/Paper
🏆 Most Cited Paper
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
205 citations · 2019
📈 Most Prolific Year: 2019 (1 Papers)
🤝 Key Collaborators: 4
🏛 Institutions: Temple University

Top Papers

  1. 1
    When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
    205 citations · 2019
  2. 2
    Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?
    148 citations · 2016

Key Collaborators

AFAlei Fan2 shared papersLMLi Miao1 shared papersASAnna S. Mattila1 shared papersASAnna S. Mattila1 shared papers
Not generated yet