Emily Ma

关于

暂无简介。

研究焦点

主要成就

代表论文

1. 1
   Working with service robots? A systematic literature review of hospitality employees’ perspectives

   111 次引用 · 2023
2. 2
   When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants

   64 次引用 · 2021
3. 3
   Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels

   58 次引用 · 2022
4. 4
   Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants

   52 次引用 · 2022
5. 5
   Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective

   39 次引用 · 2024
6. 6
   Working with robots: A job design perspective of hospitality employees’ collaboration intentions with service robots

   27 次引用 · 2024
7. 7
   Similarity-attraction theory perspective on service employees and service robots’ interactions

   8 次引用 · 2025

主要合作者