Leijun Huang

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About

Leijun Huang is a pioneering researcher at the intersection of service robotics, consumer behavior, and cross-cultural technology adoption. Her work fundamentally explores how robotic automation reshapes hospitality and dining experiences, with a particular focus on comparing technological integration across the United States and China. In her highly cited 2021 study, "When a Robot Makes Your Dinner," Huang masterfully integrates product level theory with the experience economy model to analyze robotic restaurant implementations. This landmark paper, garnering 64 citations, provides a groundbreaking comparative framework that reveals how cultural contexts influence both the deployment of robotic technologies and customer satisfaction. By dissecting the gap between technological capability and consumer experience, Huang's research offers critical insights for businesses navigating automation in service industries. Her work stands as an essential reference for scholars studying human-robot interaction, service innovation, and the global diffusion of automation technologies. Through her nuanced cross-cultural lens, Huang illuminates not just how robots perform tasks, but how societies differently embrace and evaluate robotic service encounters.