Misun Kim
Papers
1
Total Citations
64
H-Index
1
About
Misun Kim is a leading researcher at the intersection of robotics, hospitality, and consumer experience, with a particular focus on how automated service technologies reshape dining and customer engagement. Her most influential work, “When a Robot Makes Your Dinner” (2021, 64 citations), offers a pioneering comparative analysis of robotic restaurants in the United States and China. By integrating product level theory with the experience economy model, Kim provides a nuanced framework for understanding how robotic applications—from cooking to service—affect customer satisfaction and business outcomes. This study is widely recognized for bridging theoretical gaps and offering practical insights for the hospitality industry. Beyond this paper, Kim’s broader research explores the sociotechnical dynamics of human-robot interaction in service contexts, contributing to debates on automation’s impact on labor, culture, and consumer behavior. Her work has been cited by scholars in tourism, human-computer interaction, and service management, and she is frequently invited to speak on the future of automated hospitality. Kim’s research not only advances academic understanding but also informs industry leaders navigating the integration of robotics into everyday consumer spaces.
Research Focus
Key Achievements
Top Papers
- 1