Xi Yu Leung
Papers
6
Total Citations
326
H-Index
6
About
Dr. Xi Yu Leung is a leading scholar at the intersection of hospitality management and emerging technology, whose work fundamentally reshapes our understanding of human-robot collaboration in service settings. Her research primarily explores three interconnected domains: the psychological dynamics of service robot adoption, the evolution of technology-enabled tourism services, and the critical role of leadership in fostering human-robot workplace harmony. Dr. Leung’s most impactful contribution comes from her 2022 study on hotel frontline employees’ motivations for using service robots, which has garnered 111 citations and established a foundational framework using technology affordance theory. Her work on robot anthropomorphism and guest perceptions (61 citations) has been particularly influential, revealing how human-like robot features affect customer word-of-mouth and continued usage intentions. With additional highly cited papers examining perceived intelligence (50 citations) and employee collaboration intentions (27 citations), Dr. Leung’s cumulative research—totaling over 300 citations—has become essential reading for hospitality scholars and practitioners navigating the service robotics revolution. Her most recent conceptual work (2025) pioneers the concept of “rapport leadership” for human-robot co-working harmony, cementing her reputation as a visionary thinker preparing the industry for an increasingly automated future.
Research Focus
Key Achievements
Top Papers
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- 2Technology-enabled service evolution in tourism: a perspective article71 citations · 2019
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