Xiaolin Shi

Papers

Total Citations

H-Index

About

Xiaolin Shi is a pioneering researcher at the forefront of hospitality innovation, specializing in human–robot collaboration, AI integration, and the evolution of leadership in service industries. Her work redefines how hospitality organizations can harmoniously blend human talent with robotic coworkers, addressing the psychological and managerial challenges of an increasingly automated workforce. In her highly cited 2025 paper, “Rethinking Hospitality Leadership: Cultivating Human–Robot Co-Working Harmony Through Rapport Leadership” (6 citations), Shi introduces a novel leadership framework that moves beyond traditional models to foster trust and synergy between humans and cobots. She further explores the cognitive impacts of automation in “Long-term effects of AI-Powered robots on employee creativity in the hospitality industry” (4 citations), revealing the psychological mechanisms that sustain or stifle human creativity when working alongside AI. Though early in her citation trajectory, Shi’s conceptual contributions are already shaping academic discourse and industry practice, offering actionable insights for managers navigating the Fourth Industrial Revolution. Her work stands out for its forward-looking synthesis of leadership theory, robotics, and organizational psychology, positioning her as a key voice in the future of service work.