Jiaying Lyu

Papers

Total Citations

111

H-Index

About

Jiaying Lyu is a prominent researcher in hospitality and tourism management, with a focus on technology adoption, service innovation, and employee behavior in the workplace. Her work bridges the gap between human–technology interaction and organizational psychology, particularly in the context of service robots. Her most-cited paper, "Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective" (2022, 111 citations), offers a groundbreaking framework that explains how hotel staff perceive and utilize robotic assistance, moving beyond simple acceptance models to explore the nuanced affordances these technologies provide. This contribution has been widely recognized for its practical implications in an industry increasingly shaped by automation. Lyu’s research is notable for its interdisciplinary approach, drawing from information systems, human resource management, and service design. Her work has informed both academic discourse and industry practices, helping hotels and service organizations better integrate technology while supporting employee well-being. With a growing citation record and a reputation for rigorous, impactful studies, Lyu is a key voice in understanding the future of work in hospitality.