OTHER
Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective
Xi Yu Leung, Huiying Zhang, Jiaying Lyu, Billy Bai
- Year
- 2022
- Citations
- 111
Keywords
AffordancePerspective (graphical)Hospitality industryService (business)BusinessService robotMarketingHospitalityPublic relationsKnowledge management
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