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Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective

Xi Yu Leung, Huiying Zhang, Jiaying Lyu, Billy Bai

发表年份
2022
引用次数
111

关键词

AffordancePerspective (graphical)Hospitality industryService (business)BusinessService robotMarketingHospitalityPublic relationsKnowledge management

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