Aaron Hsiao

Papers

Total Citations

111

H-Index

About

Aaron Hsiao is a leading scholar at the intersection of hospitality management and emerging technology, whose work has fundamentally reshaped how the industry understands the human-robot dynamic. His research primarily explores the socio-technical implications of service automation, with a sharp focus on employee well-being, organizational behavior, and the future of work in hospitality. Hsiao’s most influential contribution, "Working with service robots? A systematic literature review of hospitality employees’ perspectives" (2023), has garnered over 111 citations and serves as a seminal roadmap for the field. This comprehensive review synthesizes fragmented research, revealing critical tensions between operational efficiency and workforce displacement, and has become a cornerstone for both academic inquiry and industry policy. Beyond this landmark paper, Hsiao is recognized for bridging theoretical frameworks with practical insights, often advocating for a human-centered approach to technological adoption. His work has been instrumental in guiding hospitality firms toward more ethical and sustainable automation strategies. For students and researchers, Hsiao’s scholarship offers a vital lens for understanding how service robots are not just tools, but transformative forces reshaping careers, culture, and customer experience.