Yao‐Chin Wang
Papers
8
Total Citations
252
H-Index
8
About
Yao-Chin Wang is a prominent hospitality and tourism researcher whose work centers on the intersection of artificial intelligence, service robotics, and consumer behavior in food service and lodging contexts. With a growing body of highly cited scholarship, Wang has established himself as a leading voice in understanding how customers perceive, accept, and respond to robotic and AI-driven service innovations across diverse hospitality segments. Wang's most significant contributions examine the nuanced dynamics between human and robotic service providers, exploring critical concepts such as perceived authenticity, anthropomorphism, and technology readiness. His cross-segment research comparing customer attitudes toward robots at luxury, fine-dining, casual, and quick-service restaurants — already garnering 49 citations since 2023 — demonstrates both methodological rigor and practical relevance for industry practitioners. His application of theoretical frameworks including person-environment fit theory, expectancy theory, and dual-congruity theory reveals the sophisticated intellectual scaffolding underlying his empirical investigations. Collectively accumulating over 250 citations in just a few years, Wang's research portfolio reflects remarkable scholarly impact. His innovative conceptualization of AI dogs in tourism settings and his attention to consumer stereotypes further showcase his creative range. Students and researchers studying hospitality technology adoption, service innovation, or human-robot interaction will find Wang's work an essential, foundational resource.
Research Focus
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Top Papers
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