Yao‐Chin Wang

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Research Focus

Key Achievements

Top Papers

1. 1
   Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels

   58 citations · 2022
2. 2
   Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants

   52 citations · 2022
3. 3
   Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

   49 citations · 2023
4. 4
   Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective

   39 citations · 2024
5. 5
   Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety

   20 citations · 2024
6. 6
   The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise

   15 citations · 2023
7. 7
   AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings

   11 citations · 2024
8. 8
   Similarity-attraction theory perspective on service employees and service robots’ interactions

   8 citations · 2025

Key Collaborators