Avraam Papastathopoulos

Papers

Total Citations

H-Index

About

Dr. Avraam Papastathopoulos is a leading scholar in hospitality technology and consumer behavior, whose research illuminates how artificial intelligence reshapes service experiences across the restaurant industry. His most cited work, “Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants” (2023, 49 citations), provides a groundbreaking framework for understanding how customer expectations and acceptance of AI service robots vary dramatically across different dining segments. By applying expectancy theory, Papastathopoulos reveals that luxury diners demand flawless, personalized robot interactions, while quick-service patrons prioritize speed and efficiency—a nuanced insight that guides both technology developers and hospitality managers. His contributions bridge the gap between theoretical models and practical implementation, offering validated tools for segment-specific robot deployment. With a growing citation footprint, Papastathopoulos’s work is essential reading for researchers and students exploring the intersection of AI, service quality, and consumer psychology in hospitality. His findings not only advance academic discourse but also equip industry leaders with evidence-based strategies for integrating automation without compromising customer satisfaction.