Papers
12
Total Citations
330
H-Index
7
About
M. Omar Parvez is a prominent researcher specializing in service robotics, human-robot interaction, and technology adoption within the hospitality and tourism industries. His work sits at the critical intersection of artificial intelligence, organizational behavior, and service management, making him a leading voice in understanding how emerging technologies are reshaping the hospitality landscape. Parvez's most influential contributions include extending the Technology Acceptance Model to explain human-robot collaboration dynamics, a study garnering 93 citations, and examining employee perceptions of robot-induced unemployment during the COVID-19 pandemic, which has accumulated 99 citations and reflects his timely engagement with pressing industry disruptions. His exploration of machine learning applications in tourist services (64 citations) further demonstrates his commitment to understanding high-tech innovation's transformative potential. Beyond employee perspectives, Parvez investigates the consumer side of robotic services, exploring topics such as AI-powered robot chefs, robotic safety and hygiene, and service accessibility for physically disabled tourists — revealing a holistic research agenda that considers diverse stakeholder experiences. His recent work on human-robot interaction attributes and "algorithmic appetite" signals a forward-thinking trajectory. With a cumulative citation profile exceeding 300 citations, Parvez's scholarship offers invaluable insights for researchers, practitioners, and policymakers navigating the rapidly evolving role of robotics in modern hospitality and tourism.
Research Focus
Key Achievements
Top Papers
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- 6Customers’ acceptance of AI-powered robot chefs in casual dining restaurants12 citations · 2024
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