Muslim Amin
Papers
1
Total Citations
5
H-Index
1
About
Muslim Amin is a leading scholar in service management and technology adoption, with a particular focus on human–robot interaction (HRI) in hospitality. His research examines how perceived intelligence, social presence, and social interactivity shape customer attitudes, trust, and rapport in robotic service environments. His highly cited work, “Human–robot interaction attributes at the restaurants: will it enhance revisit intentions?” (2025, 5 citations), provides critical insights into how these attributes influence revisit intentions, offering practical guidance for integrating service robots in restaurants. Amin’s contributions bridge the gap between technology acceptance and customer experience, advancing understanding of how automation can enhance rather than hinder service quality. His findings are widely referenced by scholars and practitioners seeking to design more engaging and trustworthy robotic interactions. Beyond this work, Amin has published extensively on service quality, customer loyalty, and technology adoption in tourism and hospitality, earning recognition for his interdisciplinary approach. His research continues to shape how the industry balances innovation with human-centric service delivery, making him a key voice in the evolving landscape of smart hospitality.
Research Focus
Key Achievements
Top Papers
- 1