Angad Dang
Papers
1
Total Citations
5
H-Index
1
About
Angad Dang is a rising scholar in the field of human–robot interaction (HRI) within the hospitality industry, with a focused research agenda on understanding how robotic service attributes shape customer behavior. His most-cited work, “Human–robot interaction attributes at the restaurants: will it enhance revisit intentions?” (2025, 5 citations), investigates the psychological mechanisms—perceived intelligence, social presence, and social interactivity—that drive customer trust, rapport, and revisit intentions in robotic service settings. By employing purposive sampling and structural equation modeling, Dang provides empirical evidence that these HRI attributes are critical for fostering positive customer attitudes and loyalty. His contributions bridge robotics, service marketing, and consumer psychology, offering actionable insights for restaurant operators integrating automation. Dang’s work is particularly notable for its timely relevance as the hospitality sector rapidly adopts AI-driven service robots. With a growing citation footprint, he is establishing himself as a key voice in the emerging discourse on technology acceptance and experiential design in service environments, making his research essential reading for scholars and practitioners navigating the future of automated hospitality.
Research Focus
Key Achievements
Top Papers
- 1