Rosa Virginia Encinas Quille

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About

Rosa Virginia Encinas Quille is a leading researcher in Robotic Process Automation (RPA), with a focus on intelligent automation, business process management, and user experience. Her work bridges the gap between technical RPA implementation and human-centered design, demonstrating how software robots can optimize organizational workflows while improving worker satisfaction. Her most cited paper, "Development of Intelligent Robotic Process Automation: A Utility Case Study in Brazil" (2021, 48 citations), provides a landmark case study showing how RPA reduces resource use and streamlines operations in a major Brazilian electric utility. She further advanced the field with a performance analysis method for RPA (2023, 18 citations), offering a systematic approach to evaluating automation efficiency and sustainability. Notably, her study on user experience after 18 months of RPA adoption (2022, 14 citations) reveals critical insights into how workers perceive and adapt to automation, highlighting the importance of long-term UX in technology adoption. Quille’s research is essential for students and practitioners seeking to implement RPA in real-world settings while balancing productivity gains with human factors.