Mariana Savarezze Pereira da Silva
Papers
1
Total Citations
14
H-Index
1
About
Mariana Savarezze Pereira da Silva is a leading researcher in Human-Computer Interaction (HCI) and Robotic Process Automation (RPA), with a particular focus on the user experience of automation in enterprise settings. Her most cited work, "Working with robotic process automation: User experience after 18 months of adoption" (2022, 14 citations), provides a rare longitudinal study of how employees at EdP Brazil, a major electric utility, adapt to and perceive RPA tools over time. This research is pivotal in shifting the conversation from technical efficiency to human-centered automation, revealing critical insights into worker satisfaction, workflow integration, and the psychological impact of software robots. By centering the user's voice in a field often dominated by technical metrics, Mariana’s work bridges the gap between organizational adoption and individual experience. Her findings have practical implications for companies deploying RPA, highlighting the need for thoughtful change management and user support. Mariana’s contributions are especially valuable for students and researchers interested in the sociotechnical aspects of automation, demonstrating that successful digital transformation depends as much on human factors as on technological capability.
Research Focus
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Top Papers
- 1