Vanessa Rafaela de Souza Demuner
Papers
1
Total Citations
14
H-Index
1
About
Vanessa Rafaela de Souza Demuner is a researcher at the forefront of understanding how organizations and their employees adapt to emerging automation technologies. Her primary research areas center on Robotic Process Automation (RPA), User Experience (UX) in the workplace, and the human factors of digital transformation. Her most cited work, "Working with robotic process automation: User experience after 18 months of adoption" (2022, 14 citations), provides a rare, longitudinal glimpse into the real-world impact of RPA. By studying workers at EdP Brazil, a major electric utility, she moved beyond technical metrics to capture the nuanced, lived experience of employees collaborating with software bots over an extended period. This contribution is vital for companies navigating the shift toward intelligent automation, offering evidence-based insights on worker satisfaction, productivity, and the necessary support structures for successful adoption. Demuner’s work is especially notable for bridging the gap between technical implementation and human-centered design, making her a key voice in the conversation about the future of work.
Research Focus
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Top Papers
- 1