Word of mouth

Understanding motivated consumer innovativeness in the context of a robotic restaurant: The moderating role of product knowledge

Jinsoo Hwang, Seulgi Park, Insin Kim

Citations: 165 • 2020

Investigation of perceived risks and their outcome variables in the context of robotic restaurants

Jinsoo Hwang, Hyewon Kim, Jinkyung Jenny Kim, Insin Kim

Citations: 84 • 2021

Examining the impact of service robot communication styles on customer intimacy following service failure

Junsung Park, Joon Woo Yoo, Young-Ju Cho, Heejun Park

Citations: 66 • 2023

Exploring customer perceptions of food delivery robots: a value-based model of perceived value, satisfaction, and their impact on behavioral intentions and word-of-mouth

Chanmi Hong, Hayeon Choi, Eun-Kyong Choi, Hyun-Woo Joung

Citations: 20 • 2025

A Study on the Experience Economy Examining a Robot Service in the Restaurant Industry Based on Demographic Characteristics

Kyuhyeon Joo, Heather Markham Kim, Jinsoo Hwang

Citations: 10 • 2023

An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth

Xinhua Guan, Lu Zhang, Xin Liu, Qiangqiang Liu

Citations: 7 • 2025

The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours

Shin Ying Lee, Yuhanis Abdul Aziz, Samsinar Sidin, Rosli Saleh

Citations: 6 • 2014

Socially Assistive Robots Diffusion in Elderly Care: A Pre-Adoption Study through Agent-Based Modeling

Carlotta Belviso, Rainer Hasenauer, Ulrike Bechtold

Citations: 3 • 2018

Research on the Mechanism of the Influence of E-WOM Dispersion on Consumers Return Intention

Genia Long, Meng­meng Song, Y C Duan, Zike Cao, Wei-Li Wu

Citations: 3 • 2021

Rate My Robot: The effect of Word-of-Mouth (WOM) on perceptions of a social robot’s teaching performance

Chad Edwards, Autumn Edwards, Varun Rijhwani

Citations: 2 • 2020