Linda D. Hollebeek

Montpellier Business School, Tallinn University of Technology, Umeå University

Papers

7

Total Citations

313

H-Index

4

About

No biography available yet.

Research Focus

Computer science5 · 310 citations
Political science4 · 300 citations
Business3 · 275 citations
Marketing3 · 275 citations
Sociology2 · 266 citations
Public relations2 · 266 citations
Knowledge management3 · 252 citations
Process (computing)2 · 243 citations
World Wide Web2 · 243 citations
Artificial intelligence3 · 223 citations
Automation1 · 211 citations
Engineering1 · 211 citations

Key Achievements

4
H-Index
7
Papers
313
Total Citations
45
Avg Citations/Paper
🏆 Most Cited Paper
Rise of the Machines? Customer Engagement in Automated Service Interactions
211 citations · 2021
📈 Most Prolific Year: 2021 (2 Papers)
🤝 Key Collaborators: 13
🏛 Institutions: Montpellier Business School, Tallinn University of Technology, Umeå University

Top Papers

  1. 1
    Rise of the Machines? Customer Engagement in Automated Service Interactions
    211 citations · 2021
  2. 2
    Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda
    55 citations · 2023
  3. 3
    Demystifying consumer digital cocreated value: Social presence theory-informed framework and propositions
    32 citations · 2020
  4. 4
    Role of AI in enhancing customer engagement, loyalty and loyalty programme performance
    9 citations · 2022
  5. 5
    Talking vs typing: how voice- vs text-based educational robots shape student engagement
    3 citations · 2025
  6. 6
    Démystifier la valeur cocréée digitale du consommateur : cadre et propositions fondées sur la théorie de la présence sociale
    2 citations · 2021
  7. 7
    Cybernetic avatars in hospitality: advancing the social inclusion of individuals with a disability
    1 citations · 2025

Key Collaborators

MCMoira Clark2 shared papersKMKeith Macky2 shared papersDEDavid E. Sprott2 shared papersMKMichael K. Brady1 shared papersIDIrene Di Bernardo1 shared papersARAngelo Ranieri1 shared papersIRIivi Riivits-Arkonsuo1 shared papersCMCristina Mele1 shared papersALAnu Leppiman1 shared papersTRTiziana Russo Spena1 shared papersCMChoukri Menidjel1 shared papersWHWafa Hammedi1 shared papersEMEmi Moriuchi1 shared papers
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