Tiziana Russo Spena
University of Naples Federico II, Federico II University Hospital
Papers
9
Total Citations
292
H-Index
6
About
Tiziana Russo Spena is a leading scholar at the intersection of service innovation, artificial intelligence, and human-robot interaction. Her research primarily explores how smart technologies—particularly companion robots, cognitive assistants, and AI systems—reshape service provision, value co-creation, and human well-being. She is best known for her highly cited work on mitigating loneliness through companion robots during the COVID-19 pandemic (206 citations), where she developed an integrative framework addressing the global "loneliness virus." Her contributions extend to understanding robot acceptance and rejection through the SAR model, examining how cognitive assistants mediate boundary work in healthcare, and investigating how AI enhances human learning capabilities. With a career spanning foundational studies on smart service technologies to recent work on affect-based well-being in dementia care and the impact of voice- versus text-based educational robots on student engagement, Russo Spena consistently bridges theoretical insight with pressing societal challenges. Her research agenda demonstrates a sustained commitment to understanding how emerging technologies can foster more inclusive, caring, and sustainable service systems.
Research Focus
Key Achievements
Top Papers
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- 4Smart Technologies in Service Provision and Experience11 citations · 2022
- 5Understanding robot acceptance/rejection: the SAR model9 citations · 2020
- 6A system and learning perspective on human–robot collaboration7 citations · 2024
- 7Affect-Based Well-Being in Caring Practices with Companion Robots4 citations · 2025
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- 9Digital leadership and sustainable market shaping1 citations · 2025