Michael K. Brady
Papers
2
Total Citations
214
H-Index
2
About
No biography available yet.
Research Focus
Business2 · 214 citations
Computer science2 · 214 citations
Automation1 · 211 citations
Customer engagement1 · 211 citations
Customer service1 · 211 citations
Engineering1 · 211 citations
Knowledge management1 · 211 citations
Marketing1 · 211 citations
Political science1 · 211 citations
Process (computing)1 · 211 citations
Public relations1 · 211 citations
Service (business)1 · 211 citations
Key Achievements
2
H-Index
2
Papers
214
Total Citations
107
Avg Citations/Paper
🏆 Most Cited Paper
Rise of the Machines? Customer Engagement in Automated Service Interactions
211 citations · 2021
📈 Most Prolific Year: 2021 (1 Papers)
🤝 Key Collaborators: 2
🏛 Institutions: Florida State University
Top Papers
- 1Rise of the Machines? Customer Engagement in Automated Service Interactions211 citations · 2021
- 2How can looking at the whole picture help you serve customers?3 citations · 2018
Key Collaborators
Not generated yet