Jay Kandampully

The Ohio State University

Papers

4

Total Citations

465

H-Index

4

About

No biography available yet.

Research Focus

Marketing4 · 465 citations
Business4 · 465 citations
Service (business)3 · 459 citations
Knowledge management2 · 445 citations
Sociology2 · 376 citations
Conceptual framework1 · 362 citations
Archetype1 · 362 citations
Originality1 · 362 citations
Qualitative research1 · 362 citations
Process management1 · 362 citations
Computer science1 · 362 citations
Political science2 · 97 citations

Key Achievements

4
H-Index
4
Papers
465
Total Citations
116
Avg Citations/Paper
🏆 Most Cited Paper
Frontline Service Technology infusion: conceptual archetypes and future research directions
362 citations · 2019
📈 Most Prolific Year: 2025 (2 Papers)
🤝 Key Collaborators: 12
🏛 Institutions: The Ohio State University

Top Papers

  1. 1
    Frontline Service Technology infusion: conceptual archetypes and future research directions
    362 citations · 2019
  2. 2
    Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society
    83 citations · 2022
  3. 3
    To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness
    14 citations · 2025
  4. 4
    The intersection of technology, sustainability and consumer experiences in hospitality and tourism for new horizons
    6 citations · 2025

Key Collaborators

ABAnil Bilgihan2 shared papersBWBin Wang1 shared papersYHYao Han1 shared papersASAnuj Sharma1 shared papersACAllard C.R. van Riel1 shared papersADArne De Keyser1 shared papersFXFengyuan Xie1 shared papersCVCédric Verbeeck1 shared papersQDQi Duan1 shared papersSKSarah Köcher1 shared papersSQStephanie Q. Liu1 shared papersLALinda Alkire1 shared papers
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