Linda Alkire

Papers

Total Citations

362

H-Index

About

Dr. Linda Alkire is a leading scholar in service research, with a particular focus on the infusion of technology into frontline service encounters. Her most-cited work, "Frontline Service Technology infusion: conceptual archetypes and future research directions" (2019, 362 citations), provides a foundational framework for understanding how smart technologies and connected objects are reshaping service delivery. In this seminal paper, Dr. Alkire systematically classifies the ways technology can be integrated into customer-facing roles, offering conceptual archetypes that have guided subsequent research on technology-enabled service. Her contributions extend to exploring the transformative impact of artificial intelligence, robotics, and digital interfaces on customer experience and employee roles. With over 360 citations on this single work alone, her research has significantly influenced the service marketing and management fields. Dr. Alkire’s work is essential reading for scholars and practitioners navigating the rapid digitization of service, and she is recognized for bridging theoretical insights with practical implications for designing effective, technology-mediated service systems.