Martin Mende

About

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Research Focus

Key Achievements

Top Papers

1. 1
   Domo Arigato Mr. Roboto

   1,237 citations · 2016
2. 2
   Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

   1,098 citations · 2019
3. 3
   Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings

   146 citations · 2020
4. 4
   The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences

   80 citations · 2023
5. 5
   Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services

   47 citations · 2024
6. 6
   Language matters: humanizing service robots through the use of language during the COVID-19 pandemic

   27 citations · 2022
7. 7
   The innovation imperative in healthcare: an interview and commentary

   14 citations · 2019
8. 8
   From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing

   11 citations · 2023
9. 9
   Commentary: The Future of Human-Robot Interactions

   7 citations · 2024
10. 10
    Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research

    6 citations · 2025

Key Collaborators