Martin Mende
Papers
11
Total Citations
2,678
H-Index
8
About
Martin Mende is a pioneering scholar in the intersection of technology, robotics, and consumer behavior, with a particular focus on how artificial intelligence and automated systems are transforming service environments. Best known for his landmark 2016 paper "Domo Arigato Mr. Roboto" (1,237 citations), Mende was among the first researchers to systematically explore how humanoid robots and emerging technologies would reshape the service frontline by 2025. His follow-up work, "Service Robots Rising" (1,098 citations), deepened this inquiry by examining the psychological and behavioral responses consumers experience when interacting with humanoid service robots compared to human employees. Mende's research portfolio extends beyond robotics to encompass human enhancement technologies, cobotic healthcare teams, and the role of language in humanizing robotic interactions. His work on "Frontline Cyborgs" (146 citations) broke new ground in understanding how wearable and augmentative technologies affect customer-employee dynamics in retail and sales settings. More recently, he has explored the economics of robotic adoption and the ethical dimensions of human-robot collaboration in healthcare. Collectively, his body of work — accumulating well over 2,600 citations — has established Mende as an indispensable voice guiding both academic inquiry and industry practice into the future of human-robot service ecosystems.
Research Focus
Key Achievements
Top Papers
- 1Domo Arigato Mr. Roboto1,237 citations · 2016
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- 7The innovation imperative in healthcare: an interview and commentary14 citations · 2019
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- 9Commentary: The Future of Human-Robot Interactions7 citations · 2024
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