Elizabeth G. Miller

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About

Elizabeth G. Miller is a leading scholar in service robotics and human-technology interaction, with a particular focus on how language shapes user perceptions and experiences. Her most-cited work, "Language matters: humanizing service robots through the use of language during the COVID-19 pandemic" (2022, 27 citations), exemplifies her core research area: the strategic deployment of linguistic cues to foster trust and emotional connection with autonomous systems, especially in high-stakes contexts like healthcare and hospitality. Miller’s contributions extend beyond theoretical frameworks; she empirically demonstrates that subtle shifts in robot speech—such as using empathetic phrasing or conversational norms—can significantly enhance user acceptance and reduce anxiety. This work has been widely cited for its timely relevance, offering practical guidance for designing robots that feel less mechanical and more supportive during crises. Miller’s research bridges social psychology, linguistics, and engineering, making her a key voice in the growing field of human-robot communication. Her findings are not only academically influential but also directly applicable to industries deploying service robots, from hospitals to retail, where humanizing technology can improve both user satisfaction and operational outcomes.