Jenny van Doorn

University of Groningen, Florida State University

Papers

9

Total Citations

2,712

H-Index

6

About

No biography available yet.

Research Focus

Business9 · 2,712 citations
Marketing8 · 2,711 citations
Service (business)6 · 2,655 citations
Psychology5 · 2,634 citations
Sociology3 · 2,382 citations
Service provider2 · 2,335 citations
Computer science7 · 1,610 citations
Social psychology4 · 1,397 citations
Advertising2 · 1,349 citations
Knowledge management3 · 1,300 citations
Service-orientation1 · 1,237 citations
Perception1 · 1,237 citations

Key Achievements

6
H-Index
9
Papers
2,712
Total Citations
301
Avg Citations/Paper
🏆 Most Cited Paper
Domo Arigato Mr. Roboto
1,237 citations · 2016
📈 Most Prolific Year: 2025 (4 Papers)
🤝 Key Collaborators: 17
🏛 Institutions: University of Groningen, Florida State University

Top Papers

  1. 1
    Domo Arigato Mr. Roboto
    1,237 citations · 2016
  2. 2
    Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
    1,098 citations · 2019
  3. 3
    Robots do not judge: service robots can alleviate embarrassment in service encounters
    251 citations · 2022
  4. 4
    Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) framework
    52 citations · 2023
  5. 5
    Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
    47 citations · 2024
  6. 6
    Evolution of service robots in marketing: A relational framework and future research agenda
    16 citations · 2025
  7. 7
    Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
    6 citations · 2025
  8. 8
    Robots Are Here to Stay: Time to Invest in a Future We Actually Want to Live In
    4 citations · 2025
  9. 9
    Increasing Accountability and Compliance with Robot Advice
    1 citations · 2025

Key Collaborators

MMMartin Mende4 shared papersDGDhruv Grewal4 shared papersISIlana Shanks3 shared papersMLMaura L. Scott3 shared papersJHJana Holthöwer3 shared papersSNStephanie Noble2 shared papersGOGaby Odekerken‐Schröder2 shared papersJAJ. Andrew Petersen1 shared papersJHJan H. Schumann1 shared papersJHJohn Hulland1 shared papersALAmy L. Ostrom1 shared papersJLJia Li1 shared papersJSJim Spohrer1 shared papersNJNicole J. Hess1 shared papersSPStefano Puntoni1 shared papersESEdin Smailhodžić1 shared papersDMDominik Mahr1 shared papers
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