Fengyuan Xie
Papers
1
Total Citations
14
H-Index
1
About
Fengyuan Xie is a pioneering researcher at the intersection of service robotics, consumer psychology, and human-robot interaction. Their work fundamentally explores how social context and individual differences shape customer responses to anthropomorphic service robots. In their highly influential paper, "To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness" (2025), Xie demonstrates that the appeal of human-like robots is not universal but depends critically on customers' social environments, personal power dynamics, and feelings of social connectedness. This research has already garnered 14 citations, signaling its rapid impact on both academic and practical discussions in service design. Xie’s contributions are notable for bridging theoretical frameworks from social psychology with emerging technology, offering actionable insights for businesses deploying robots in hospitality, retail, and healthcare. By revealing that anthropomorphism can either enhance or undermine customer experience based on situational factors, Xie provides a nuanced roadmap for designing more effective, empathetic robotic services. Their work is essential reading for students and researchers exploring the human side of automation.
Research Focus
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Top Papers
- 1