Papers
1
Total Citations
14
H-Index
1
About
Qi Duan is a pioneering researcher at the intersection of service robotics, consumer psychology, and human-robot interaction. Their work investigates how anthropomorphic design in service robots influences customer perceptions and behaviors, with a particular focus on the roles of social context, power dynamics, and perceived social connectedness. Duan’s most cited paper, “To whom does service robot anthropomorphism appeal?” (2025, 14 citations), offers a nuanced framework for understanding why certain consumers—especially those in low-power or socially isolated contexts—respond more favorably to human-like robots. This contribution has shaped emerging discussions on inclusive technology design and the ethical implications of robotic persuasion. Duan’s research is notable for bridging theoretical insights from social psychology with practical applications in hospitality, retail, and healthcare. By demonstrating that anthropomorphism is not universally appealing but contingent on individual and situational factors, Duan has provided critical guidance for designers and marketers seeking to optimize robot acceptance. Their work continues to influence scholars exploring the social dynamics of human-robot encounters, making Duan a key voice in the evolving landscape of service automation.
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Top Papers
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