Alexander Lennart Schmidt

Hotelschool The Hague

Papers

2

Total Citations

29

H-Index

2

About

No biography available yet.

Research Focus

Marketing2 · 29 citations
Business2 · 29 citations
Process management2 · 29 citations
Service (business)2 · 29 citations
Customer Service Assurance1 · 27 citations
Customer service1 · 27 citations
Customer retention1 · 27 citations
Customer intelligence1 · 27 citations
Customer advocacy1 · 27 citations
Service quality1 · 27 citations
Knowledge management1 · 2 citations
Hospitality industry1 · 2 citations

Key Achievements

2
H-Index
2
Papers
29
Total Citations
15
Avg Citations/Paper
🏆 Most Cited Paper
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
27 citations · 2024
📈 Most Prolific Year: 2024 (1 Papers)
🤝 Key Collaborators: 7
🏛 Institutions: Hotelschool The Hague

Top Papers

  1. 1
    The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
    27 citations · 2024
  2. 2
    Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study
    2 citations · 2025

Key Collaborators

KKKlaas Koerten2 shared papersKVKatrien Verleye1 shared papersKWKaroline Wiegerink1 shared papersATAarni Tuomi1 shared papersBLBart Larivière1 shared papersADArne De Keyser1 shared papersDEDahlia El‐Manstrly1 shared papers
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