Katrien Verleye
Papers
1
Total Citations
27
H-Index
1
About
No biography available yet.
Research Focus
Business1 · 27 citations
Customer Service Assurance1 · 27 citations
Customer advocacy1 · 27 citations
Customer intelligence1 · 27 citations
Customer retention1 · 27 citations
Customer service1 · 27 citations
Marketing1 · 27 citations
Process management1 · 27 citations
Service (business)1 · 27 citations
Service quality1 · 27 citations
Key Achievements
1
H-Index
1
Papers
27
Total Citations
27
Avg Citations/Paper
🏆 Most Cited Paper
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
27 citations · 2024
📈 Most Prolific Year: 2024 (1 Papers)
🤝 Key Collaborators: 4
🏛 Institutions: Ghent University
Top Papers
- 1
Key Collaborators
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