Hotelschool The Hague
🇳🇱 NL
Papers
3
Total Citations
32
H-Index
2
Researchers
3
About
No biography available yet.
Research Focus
Business3 · 32 citations
Service (business)3 · 32 citations
Marketing2 · 29 citations
Process management2 · 29 citations
Customer intelligence1 · 27 citations
Customer retention1 · 27 citations
Customer advocacy1 · 27 citations
Customer service1 · 27 citations
Customer Service Assurance1 · 27 citations
Service quality1 · 27 citations
Key Achievements
2
H-Index
3
Papers
32
Total Citations
3
Faculty & Researchers
🏆 Most Cited Paper
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
27 citations · 2024
📊 Avg Citations/Paper: 11
📈 Most Prolific Year: 2025 (2)
🔬 Research Focus: Business, Service (business), Marketing, Process management, Customer intelligence, Customer retention
Top Papers
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Faculty & Researchers
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