Karoline Wiegerink
Papers
1
Total Citations
2
H-Index
1
About
Dr. Karoline Wiegerink is a pioneering researcher in service robotics and human-robot interaction, with a particular focus on the hospitality industry. Her work addresses critical personnel challenges such as staffing shortages and high turnover by investigating how service robots can enhance operational competitiveness. Dr. Wiegerink’s most cited paper, “Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study” (2025), stands out for its methodological rigor, moving beyond hypothetical or conceptual studies to provide real-world, empirical insights. This field study directly compares human and robotic service agents, offering actionable findings for practitioners navigating the integration of automation in customer-facing roles. While her citation count is still growing, her research is already shaping discussions on the future of service work, bridging the gap between technological innovation and practical implementation. Dr. Wiegerink’s contributions are particularly valuable for students and researchers interested in the applied dimensions of robotics, service design, and the evolving dynamics of human-machine collaboration in high-contact industries.
Research Focus
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Top Papers
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