Aarni Tuomi

University of Surrey, Nankai University, Haaga-Helia University of Applied Sciences

Papers

6

Total Citations

588

H-Index

5

About

No biography available yet.

Research Focus

Tourism6 · 588 citations
Computer science6 · 588 citations
Political science6 · 588 citations
Business6 · 588 citations
Service (business)5 · 557 citations
Hospitality5 · 557 citations
Marketing5 · 557 citations
Hospitality industry4 · 519 citations
Knowledge management4 · 501 citations
Process management2 · 371 citations
Hospitality management studies1 · 369 citations
Psychology4 · 188 citations

Key Achievements

5
H-Index
6
Papers
588
Total Citations
98
Avg Citations/Paper
🏆 Most Cited Paper
Applications and Implications of Service Robots in Hospitality
369 citations · 2020
📈 Most Prolific Year: 2019 (2 Papers)
🤝 Key Collaborators: 10
🏛 Institutions: University of Surrey, Nankai University, Haaga-Helia University of Applied Sciences

Top Papers

  1. 1
    Applications and Implications of Service Robots in Hospitality
    369 citations · 2020
  2. 2
    Spicing up hospitality service encounters: the case of Pepper™
    92 citations · 2021
  3. 3
    Hotel robots: an exploratory study of Generation Z customers in China
    56 citations · 2022
  4. 4
    Service Robots and the Changing Roles of Employees in Restaurants: A Cross Cultural Study
    38 citations · 2019
  5. 5
    Leveraging LEGO® Serious Play® to embrace AI and robots in tourism
    31 citations · 2019
  6. 6
    Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study
    2 citations · 2025

Key Collaborators

ITIis Tussyadiah4 shared papersJLJason L. Stienmetz3 shared papersZWZiya Wang1 shared papersYCYujia Chen1 shared papersPHPaul Hanna1 shared papersTXTao Xue1 shared papersALAlexander Lennart Schmidt1 shared papersKKKlaas Koerten1 shared papersDEDahlia El‐Manstrly1 shared papersKWKaroline Wiegerink1 shared papers
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