Xingyuan Wang

Shandong University

Papers

4

Total Citations

145

H-Index

3

About

No biography available yet.

Research Focus

Marketing4 · 145 citations
Business4 · 145 citations
Service (business)4 · 145 citations
Service design2 · 112 citations
Service delivery framework2 · 112 citations
Service guarantee2 · 112 citations
Process management3 · 88 citations
Service quality2 · 86 citations
Robot2 · 86 citations
Computer science2 · 86 citations
Artificial intelligence2 · 86 citations
Service recovery2 · 86 citations

Key Achievements

3
H-Index
4
Papers
145
Total Citations
36
Avg Citations/Paper
🏆 Most Cited Paper
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
57 citations · 2023
📈 Most Prolific Year: 2023 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Shandong University

Top Papers

  1. 1
    Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
    57 citations · 2023
  2. 2
    Research on service robot adoption under different service scenarios
    55 citations · 2021
  3. 3
    Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
    31 citations · 2024
  4. 4
    Service robot failures in hospitality: understanding customer attribution of responsibility
    2 citations · 2025

Key Collaborators

YLYun Liu4 shared papersSWShuyang Wang2 shared papersYDYingying Du1 shared papers
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