Papers
5
Total Citations
615
H-Index
3
About
Rajibul Hasan is a distinguished researcher specializing in human-robot interaction, service robotics, and consumer behavior within hospitality and retail contexts. His work sits at the dynamic intersection of technology adoption, experiential value, and social computing, exploring how robots and artificial intelligence reshape consumer decision-making and service experiences. Hasan's most influential contribution, his 2019 study on human-robot interaction in hospitality services, has garnered an impressive 577 citations, establishing him as a leading voice in understanding how perceived value, empathy, and information sharing drive visitors' willingness to engage with social robots. This landmark paper has significantly shaped academic discourse on robot-enhanced service environments. His subsequent research has expanded into Social Internet of Things (SIoT) ecosystems, examining how smart devices and social robots influence repeat purchase intentions and online community engagement through frameworks such as the Computers Are Social Actors (CASA) paradigm. More recently, Hasan has investigated cross-cultural and gender-based differences in robot-enhanced restaurant experiences, demonstrating a commitment to nuanced, globally relevant research. His body of work collectively advances our understanding of how technology-driven hospitality services can be designed to maximize consumer satisfaction, making him an essential reference for scholars studying the future of service innovation.
Research Focus
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- 5Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots2 citations · 2020