Papers
1
Total Citations
42
H-Index
1
About
Keshen Jiang is a rising scholar in organizational behavior, whose research critically examines the unintended consequences of advanced technologies in the workplace. Her work bridges the gap between technological innovation and employee well-being, with a particular focus on how digital tools can paradoxically foster organizational deviance. In her highly cited 2023 paper, "That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance," Jiang reveals that while technologies are designed to enhance efficiency, they can also create conditions that lead to counterproductive behaviors among service workers. This study, which has garnered 42 citations since its publication, challenges conventional assumptions about technology adoption and offers vital insights for managers seeking to balance productivity with ethical workplace cultures. Jiang’s contributions are particularly notable for their practical relevance, providing actionable frameworks for organizations to mitigate the dark side of digital transformation. As a researcher, she continues to explore the complex interplay between human behavior and technological systems, making her work essential reading for scholars and practitioners interested in sustainable innovation and employee relations.
Research Focus
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Top Papers
- 1