Papers
1
Total Citations
42
H-Index
1
About
Enhua Hu is a rising scholar in organizational behavior, whose work explores the unintended consequences of advanced technologies in service workplaces. Hu’s research centers on the dark side of digital tools, examining how innovations intended to improve efficiency can paradoxically foster employee deviance. In their most-cited paper, “That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance” (2023), Hu reveals how technology-driven monitoring and automation can erode trust, increase stress, and trigger counterproductive behaviors among service workers. This work, garnering 42 citations in a short time, has quickly positioned Hu as a critical voice in the debate on technology’s human costs. By bridging insights from psychology, management, and information systems, Hu offers both theoretical depth and practical implications for designing humane digital workplaces. Their contributions are especially relevant as organizations increasingly adopt AI and surveillance tools, making Hu’s research essential for students and practitioners seeking to balance innovation with employee well-being.
Research Focus
Key Achievements
Top Papers
- 1