Papers
1
Total Citations
42
H-Index
1
About
Jingyou Zhao is a rising scholar in organizational behavior and human resource management, with a focused research agenda on the unintended consequences of advanced technologies in the workplace. Her work critically examines how digital tools and automation can paradoxically foster employee misconduct, particularly organizational deviance. In her highly cited 2023 study, "That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance," Zhao reveals how technology designed to enhance efficiency can instead enable counterproductive behaviors, offering a nuanced perspective on the dark side of workplace innovation. With over 40 citations in just a short time, this paper has quickly become a touchstone for researchers exploring the intersection of technology and employee ethics. Zhao’s contributions are vital for practitioners and scholars alike, providing evidence-based insights for designing systems that mitigate deviance while preserving productivity. Her work signals a promising trajectory in understanding how modern tools shape human behavior in service contexts, earning her recognition as an emerging voice in the field.
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