HRI
An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Xinhua Guan, Lu Zhang, Xin Liu, Qiangqiang Liu
- Year
- 2025
- Citations
- 7
Keywords
Affect (linguistics)Word of mouthPsychologyService (business)AdvertisingEye trackingBusinessSocial psychologyCognitive psychologyComputer science
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