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An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth

Xinhua Guan, Lu Zhang, Xin Liu, Qiangqiang Liu

发表年份
2025
引用次数
7

关键词

Affect (linguistics)Word of mouthPsychologyService (business)AdvertisingEye trackingBusinessSocial psychologyCognitive psychologyComputer science

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