Papers
1
Total Citations
42
H-Index
1
About
Hongmei Shan is a rising scholar in organizational behavior and service management, whose work critically examines the unintended consequences of advanced technologies in the workplace. Her research primarily explores how digital tools and automation reshape employee behavior, particularly in service industries, with a focus on organizational deviance—actions that violate company norms yet are often driven by technological pressures. In her most-cited paper, "That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance" (2023), Shan reveals a paradoxical effect: while technologies are designed to enhance efficiency, they can inadvertently foster counterproductive behaviors among service workers, such as reduced engagement or rule-breaking. This study, garnering 42 citations in a short time, has sparked discussions in human-computer interaction and management circles. Shan’s work stands out for its nuanced perspective, challenging the assumption that technological adoption is uniformly beneficial. By blending empirical rigor with practical insights, she offers actionable guidance for organizations to mitigate these risks. As her citation count grows, Shan is establishing herself as a critical voice in understanding the human costs of workplace digitalization, making her research essential for scholars and practitioners navigating the future of service work.
Research Focus
Key Achievements
Top Papers
- 1