Max Robotics — Global Service Robot Directory + US Certification

About

Dr. Abhishek Behl is a leading voice at the intersection of artificial intelligence, service robotics, and consumer behavior. His research focuses on how disruptive technologies—from AI to virtual reality—are reshaping market intelligence and customer engagement. In his highly cited work on AI-based market intelligence, Dr. Behl demonstrates how artificial intelligence can transform raw data into actionable customer insights, providing a critical framework for modern businesses. His recent research on service robot design takes a contingency-based approach, revealing how robot capabilities and personalities must be tailored to specific service contexts to foster customer engagement and value co-creation. As the guest editor for a special issue mapping the future of consumer behavior using disruptive technologies, Dr. Behl has helped chart the course for an entire field of inquiry. With his work accumulating significant citations and shaping both academic discourse and practical applications, Dr. Behl stands as a pivotal figure in understanding how technology is fundamentally altering the relationship between businesses and their customers.