Papers
5
Total Citations
182
H-Index
4
About
No biography available yet.
Research Focus
Service (business)5 · 182 citations
Psychology3 · 176 citations
Business3 · 176 citations
Artificial intelligence3 · 176 citations
Knowledge management3 · 176 citations
Marketing3 · 176 citations
Computer science3 · 176 citations
Service robot3 · 176 citations
Robot3 · 176 citations
Service delivery framework2 · 144 citations
Service design2 · 144 citations
Co-creation1 · 126 citations
Key Achievements
4
H-Index
5
Papers
182
Total Citations
36
Avg Citations/Paper
🏆 Most Cited Paper
Robots at your service: value facilitation and value co-creation in restaurants
126 citations · 2022
📈 Most Prolific Year: 2025 (3 Papers)
🤝 Key Collaborators: 9
🏛 Institutions: University of Nottingham Ningbo China, École Supérieure de Commerce de Rennes, Department of Finance, RMIT University
Top Papers
- 1Robots at your service: value facilitation and value co-creation in restaurants126 citations · 2022
- 2
- 3
- 4Hospitality service agents’ roles in shaping psychological ownership4 citations · 2025
- 5
Key Collaborators
Not generated yet