Service system

A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots

Faruk Seyitoğlu, Stanislav Ivanov

Citations: 151 • 2020

Technology-enabled service evolution in tourism: a perspective article

Xi Yu Leung

Citations: 71 • 2019

Public service systems and emerging systemic governance challenges

Petri Virtanen, Jari Kaivo‐oja

Citations: 35 • 2015

Service level differentiation in multi-robots control

Ying Xu, Tinglong Dai, Katia Sycara, Michael Lewis

Citations: 22 • 2010

AI Customer Service System with Pre-trained Language and Response Ranking Models for University Admissions

Min-Yuh Day, Sheng-Ru Shaw

Citations: 11 • 2021

Controlling a service robot in a smart home with behavior planning and learning

Chia‐Hung Chen, Alan Liu, Pei-Chuan Zhou

Citations: 6 • 2014

Smart Product-Service System for Intelligent Welding System

Mariusz Salwin, Tomasz Chmielewski

Citations: 5 • 2025

A User Requirement Driven Development Approach for Smart Product-Service System of Elderly Service Robot

Tianxiong Wang, Wei Thoo Yue, Yang Liu, Xian Gao, Tong Yu, Qiang Yu

Citations: 4 • 2023

Investigation of service management system design of RT-service

Toshihiro Kato, Ken Ukai, Yuki Kodama, Yousuke Tsukumori, Yoshinobu ANDO, Makoto Mizukawa

Citations: 4 • 2009

The network data delivery service: A real-time data connectivity system

Gerardo Pardo-Castellote, Stan Schneider

Citations: 4 • 1994

Enhancing Operational Efficiency and Service Delivery through a Robotic Dispensing System: A Case Study from a Retail Pharmacy in Brazil

Karen Basile, Monserrat Martínez, Julia D Lucaci, Claudia Goldblatt, Idal Beer

Citations: 3 • 2024

Socially-Conscious Service System Design in the Digital Era: Research Agenda

Kentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo, Takeshi Takenaka

Citations: 3 • 2020

The Design of Outpatient Services in Children’s Hospitals Based on the Double Diamond Model

Zhiwei Zhou, Xi Han, Tao Xi

Citations: 3 • 2021

Real-time u-LBS system for mobile vehicle in 3G networks

Heemin Kim, Jungwook Song, Miradham Kamilov, Sunyoung Han

Citations: 2 • 2008

Development of a Collaborative System Between A Drone and A Home Service Robot for Enhanced Operational Efficiency

Haruki Miura, Rion Youh, Yuma Yoshimoto

Citations: 1 • 2025