Customer relationship management

Customer comfort during service robot interactions

Marc Becker, Dominik Mahr, Gaby Odekerken‐Schröder

Citations: 70 • 2022

Authentication Of Transaction Process In E-marketplace Based On Blockchain technology

Adiyanto Adiyanto, Rizki Febrianto

Citations: 53 • 2020

Advancements in arena technology: Enhancing customer experience and employee adaptation in the tourism and hospitality industry

Birendra Kishore Roy, Sandilyan Ramanujam Pagaldiviti

Citations: 27 • 2023

Technology and the Future of Customer Experience

Vandana Srivastava, Sanjeev Kishore ., Deepika Dhingra

Citations: 12 • 2021

Prospects for Artificial Intelligence Implementation to Design Personalized Customer Engagement Strategies

Ram Kishen, Satyendra Upadhyay, Feba Jaimon, Sawmini Suresh, NelliKozlova, Svetlana Bozhuk, Angela Bahauovna Mottaeva, Sergey Barykin

Citations: 11 • 2021

On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees

Min Kim, Minjung Park, Juhyun Kim, Yong-Seoup Kwon, Dong-Seop Sohn, Heeyoon Yoon, Kap-Ho Seo

Citations: 9 • 2021

Conceptualizing Possibilities of Artificial Intelligence in Furtherance of the Banking Sector: An Effective Tool for Improving Customer Relationship, Customer Service and Public Relations

Roheed, Nairah Shabir, Monisa Qadri

Citations: 9 • 2020

The Impact of AI and Business Process Automation on Sales Efficiency and Customer Relationship Management (CRM) Performance

Unomah Success Ugbaja, Uloma Stella Nwabekee, Wilfred Oseremen Owobu, Olumese Anthony Abieba

Citations: 8 • 2024

A Comprehensive Integration of RFM Analysis, Cluster Analysis, and Classification for B2B Customer Relationship Management

Ismet Karacan, Inanc Erdogan, Ufuk Cebeci

Citations: 6 • 2021

CONCEPTUAL CRM APPLICATION DATABASE MODEL IN THE FUNCTION OF PHYSICAL PRODUCTS DISTRIBUTION FOR KNOWN CUSTOMER

Branimir Đukić, Sanja Dugandžić, Stojanka Dukić

Citations: 6 • 2017

Factors Influencing the Use of the Internet of Things (IoT) to Enhance Customer Relations and Customer Experience

İlknur Öztürk

Citations: 4 • 2024

When human employees and robots serve together: what drives diners’ intention to revisit?

Yi Zhang, Farzana Quoquab, Jihad Mohammad, Yanrui Michael Tao

Citations: 3 • 2026

The<i>Augmented</i>Customer Experience: Between Humanity and Robotization?

Régine Vanheems

Citations: 3 • 2019