Urvashi Sharma
Papers
2
Total Citations
6
H-Index
2
About
Urvashi Sharma is a researcher at the forefront of Robotic Process Automation (RPA), with a focused application in the travel and hospitality sectors. Her work addresses the critical need for efficiency and accuracy in handling real-time data within Online Travel Agencies (OTAs). Sharma’s key contributions include developing automated systems that streamline complex, manual workflows. Her most cited paper, "Email Ingestion Using Robotic Process Automation for Online Travel Agency" (2021, 4 citations), explores how low-code RPA platforms can automate the frontend and backend of business processes, significantly reducing manpower and increasing operational efficiency. Building on this, her 2023 study on "Automation of Hotel Inventory Management System for Online Travel Agency Using RPA" (2 citations) tackles the challenge of optimizing inventory management for intermediaries between customers and travel services. By demonstrating how RPA can replace repetitive copy-paste tasks and data movement, Sharma is helping to modernize the OTA industry, enabling faster, more accurate service delivery that directly enhances customer satisfaction. Her work is a practical guide for researchers and practitioners looking to implement automation in data-intensive, real-time environments.
Research Focus
Key Achievements
Top Papers
- 1
- 2