Workflow Automation of Routing Rules in the Accounting Process for Online Travel Agency

Abstract

Robotic process automation (RPA) provides many benefits in business process management. Handling a large number of customer's requests for booking or refunding is difficult for Online Travel Agency (OTA) through the manual business process. To overcome these issues, RPA provides many benefits for OTA. It is helpful in managing tasks of businesses and increasing the efficiency. The manual work of accounting and refunds in online travel agency can be done by automation which leads business to get the efficient results. In the proposed study, it has been taken into consideration how RPA can be used in refunding process and how it is beneficial for the business. Automating the business processes by using Microsoft Power Platform leads to enhancement in productivity, cost optimization, error reduction and provide business growth for the organizations.